Unfortunately, we do not accept returns or exchanges for change of mind purchases. We encourage you to choose carefully before completing your purchase. Once an order is processed, it cannot be modified or canceled.

Once your order is shipped, you will receive a Shipment Confirmation email with a tracking number. This tracking information will be available within 24 hours. Please note that tracking updates may take a few days to appear, depending on the courier.

If you receive an item that doesn’t match your order, please contact us at hello@questbeaute.com as soon as possible. We will arrange for the correct item to be sent to you and cover any associated shipping costs.

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Have further questions? Contact us

Processing Time: Orders typically take 2-5 business days to process.

Shipping Time: Depending on your location, shipping can take between 7-15 business days. Please note that these times may vary, especially during high-volume periods.

If your order arrives damaged or defective, please take a photo of the item and email us at hello@questbeaute.com within 14 days of receiving your order. We will inspect the item and provide a replacement if necessary. We’ll also cover any postage costs for returning defective items.

Unfortunately, we do not accept returns or exchanges for change of mind purchases. We encourage you to choose carefully before completing your purchase. Once an order is processed, it cannot be modified or canceled.